Legal

Terms of Service

The terms that govern your access to and use of the ShipOXO freight platform, operated by ShipHouse LLC.

Last updated: June 15, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between you and ShipHouse LLC, which operates the ShipOXO digital freight platform at shipoxo.com (the “Services”). By creating an account, requesting a quote, booking a shipment, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a company, you represent that you are authorized to bind that company, and “you” refers to that company.

2. The Service We Provide

ShipOXO is a technology platform that helps businesses obtain freight quotes, book transportation and related logistics services, and track shipments across ocean, air, and inland modes. We arrange these services as a freight intermediary working with carriers, forwarders, and customs partners.

ShipOXO is not an ocean vessel, aircraft, or motor carrier and does not itself perform the physical transportation of cargo. Transportation is performed by third-party carriers and partners, whose own terms, tariffs, and liability limits apply to the carriage of your cargo.

3. Accounts & Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services, which are intended for business use. You agree to provide accurate, current, and complete information during registration and onboarding, and to keep it up to date.

You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at support@shipoxo.com if you suspect unauthorized use. We may require identity and business verification (KYC) and may suspend or refuse access where verification fails or where required by law.

4. Quotes, Bookings & Pricing

Rates and quotes presented through the Services are estimates based on the information you provide and on carrier rates available at the time. Unless expressly stated to be firm, a quote does not guarantee final pricing or capacity.

  • A booking is confirmed only when we accept it; we may decline or cancel bookings, for example where capacity, screening, or verification requirements are not met.
  • Final charges may differ from a quote due to changes in cargo details, weight or dimensions, accessorial services, customs duties and taxes, demurrage and detention, fuel and currency adjustments, or other carrier-imposed charges.
  • You are responsible for the accuracy of all shipment information, including commodity descriptions, weights, dimensions, Incoterms, and party details. Inaccurate information may result in additional charges or delays.

5. Payment

You agree to pay all charges associated with your bookings, including applicable taxes, duties, and surcharges, by the methods and on the terms we present. Payments are handled by third-party payment processors; invoices are due as stated. We may withhold release of cargo or documents, and may suspend the Services, for unpaid or overdue amounts.

6. Your Responsibilities

You are responsible for ensuring that your shipments comply with all applicable laws and that you:

  • Do not ship prohibited, restricted, hazardous, or dangerous goods without proper declaration, classification, packaging, and any required approvals.
  • Comply with all applicable export, import, customs, sanctions, and trade-control laws, and provide accurate documentation.
  • Do not use the Services for any unlawful, fraudulent, or infringing purpose, and do not attempt to disrupt, reverse engineer, or gain unauthorized access to the Services.
  • Properly pack, label, and describe your cargo, and hold all rights necessary to ship it.

You agree to indemnify and hold harmless ShipHouse LLC and its partners from claims, losses, fines, and expenses arising from your shipments, your breach of these Terms, or your violation of law.

7. Carriage, Claims & Carrier Terms

The carriage of your cargo is governed by the contract of carriage, tariffs, and terms of the carrier or partner performing the transportation, and by applicable international conventions and laws (which may limit liability for loss, damage, or delay). Claims for loss or damage must be made within the time limits and in the manner those terms require. We can assist you in submitting claims, but ShipOXO is not the carrier and does not assume the carrier’s liability for the cargo. We strongly recommend obtaining adequate cargo insurance.

8. Intellectual Property

The Services, including all software, text, designs, logos, and content (excluding your data), are owned by ShipHouse LLC or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes in accordance with these Terms. You may not copy, modify, distribute, or create derivative works from the Services without our permission.

9. Third-Party Services & Links

The Services rely on and may link to third-party providers and content (such as carriers, payment processors, and mapping providers). We are not responsible for third-party services or content, and your use of them may be subject to their own terms and policies.

10. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that quotes, transit times, or tracking information will be accurate or complete.

11. Limitation of Liability

To the maximum extent permitted by law, ShipHouse LLC and its partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business, arising out of or relating to the Services. To the extent we are found liable, our total aggregate liability for any claim relating to a shipment will not exceed the service fees you paid to ShipOXO for that shipment. Liability for loss of or damage to cargo is governed by the carrier’s terms and applicable conventions as described above.

12. Suspension & Termination

You may stop using the Services at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure, or for non-payment, or as required by law. Provisions that by their nature should survive termination — including payment obligations, indemnities, disclaimers, and limitations of liability — will survive.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles, except where mandatory local law or an applicable international transport convention provides otherwise. You agree to first attempt to resolve any dispute with us informally by contacting legal@shipoxo.com. Any unresolved dispute will be subject to the exclusive jurisdiction of the courts located in that jurisdiction, unless applicable law requires otherwise.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Services after an update means you accept the revised Terms.

15. Contact Us

Questions about these Terms? Contact ShipHouse LLC:

By accessing or using our services you acknowledge that you have read and understood this document.